Salesforce Agentforce Masterclass: Hands-On Guide

[mitsumi]

Salesforce Agentforce Masterclass: Hands-On Guide
Published 3/2026
Created by Tech Journey With Ankit By Ankit Jain
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Level: Intermediate | Genre: eLearning | Language: English | Duration: 84 Lectures ( 14h 52m ) | Size: 6.24 GB


Learn AI Foundations, Prompt Engineering, Agentforce (Legacy + Agent Script), RAG & Real-World Projects in Salesforce
What you'll learn
✓ Master Agent Scripts for advanced agent customization
✓ Integrate agents with Flow, Apex, APIs, Slack, and Experience Cloud
✓ Apply best practices to build scalable, real-world Agentforce solutions
✓ Use Prompt Templates and grounding techniques effectively
Requirements
● Salesforce Admin
● Basic Knowledge of Flows and Apex
Description
This course is your complete, end-to-end guide to Salesforce Agentforce, designed for professionals who want to move beyond theory and build real, production-ready AI solutions.
Whether you're a Salesforce Admin, Developer, Architect, or Consultant, this course will help you understand not just how Agentforce works-but how to apply it in real-world scenarios.
You will learn
• AI Fundamentals + Prompt Engineering
• Agentforce Architecture & Einstein Trust Layer
• Prompt Builder & Grounding Techniques
• Custom Actions using Flow & Apex
• Legacy Agentforce Builder + Modern Agent Script
• RAG (Retrieval Augmented Generation) with Data Library
• Multi-channel Agent Invocation (Flow, Apex, API, Slack, Experience Cloud)
• Custom Lightning Types for interactive UI
What You Will Build (Real Projects)
This is a hands-on course with real business use cases
• Build an Employee Agent to summarize Salesforce Cases
• Create a Case Management Automation Agent (Flow-based)
• Develop an Escalation Scoring Engine using Apex
• Generate Sales Emails using Prompt Templates
• Build a Balance Transfer Agent using Agent Script
• Implement a Lead Creation UI using Custom Lightning Types
• Use RAG with Files & Knowledge Articles
By the End of This Course, You Will Be Able To
• Design and build AI-powered agents in Salesforce from scratch
• Master Prompt Engineering techniques (Zero-shot, Few-shot, Chain-of-Thought)
• Work with Prompt Builder and grounding techniques
• Create custom actions using Flow and Apex
• Build and manage agents using Agent Script
• Integrate agents across multiple Salesforce channels
• Implement secure AI solutions using Einstein Trust Layer
• Use RAG with Data Library for contextual AI responses
• Build interactive UI experiences using Custom Lightning Types
Who this course is for
■ Salesforce Developers and Administrators who want to learn Agentforce and AI capabilities
■ Professionals looking to transition into AI-powered Salesforce roles
■ Developers who want to build real-world agents using Flow, Apex, and APIs
■ Learners who prefer hands-on, practical learning over theory

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