Line Manager Training: How To Handle Difficult Conversations

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Line Manager Training: How To Handle Difficult Conversations
Published 11/2023
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 235.78 MB | Duration: 0h 50m

Support for line managers in how to approach conversations.

What you'll learn
How to approach difficult conversations about mental health with confidence. We'll also provide you with the tools to help with this.
How to handle tricky conversations, including return to work, performance concerns, raising disciplinary matters, etc.
How to introduce regular open and honest conversations in your workplace.
Identifying and addressing early signs of mental health problems so that action can be taken to prevent the situation worsening.
Requirements
No experience required.
Description
With line managers expected to be the first touch point within your organisation for employees struggling with a mental health problem, you need to ensure that you have the training and knowledge in how to approach such conversations confidently and effectively.During this workshop, you will learn about the importance of having good open and proactive line manager conversations to support employees with their mental health.Hosted by Alicia Collinson, Senior Associate Solicitor at Thrive Law, this workshop is intended to support line managers in the following:· How to approach difficult conversations about mental health with confidence. We'll also provide you with the tools to help with this.· How to handle tricky conversations, including return to work, performance concerns, raising disciplinary matters, etc.· How to introduce regular open and honest conversations in your workplace.· Identifying and addressing early signs of mental health problems so that action can be taken to prevent the situation worsening.Your Presenter: Alicia CollinsonAlicia Collinson is a Senior Associate Solicitor & Tribunal Advocate and has extensive experience in employment law and HR-related matters. Alicia is passionate about equality in the workplace and female representation in the legal industry and is a Mental Health, Diversity & Inclusion Advocate.All our workshops are CPD certified.
Overview
Section 1: Introduction
Lecture 1 Introduction and Learning Outcomes
Section 2: Difficult Conversations Your May Face
Lecture 2 Examples of Difficult Conversations
Section 3: Preparing for a Difficult Conversation
Lecture 3 Respond, Don't React
Lecture 4 When it's Mental Health Related
Lecture 5 Records and Requirements
Lecture 6 Suitable Environments for Difficult Conversations
Section 4: Communication and Listening
Lecture 7 Why communication and listening is so important.
Lecture 8 Unconscious Bias
Lecture 9 Dishonesty during Difficult Conversations
Lecture 10 Always Leave with a Plan
Section 5: Difficult Conversations and Mental Health
Lecture 11 Mental Health Conversations
Lecture 12 Mental Health Conversations: Next Steps
Lecture 13 Does Your Business Meet the 5Rs Challenge for Workplace Mental Health?
Section 6: Harassment Accusations, or Demonstrating Discriminatory Intent
Lecture 14 How to Avoid Discrimination during Difficult Conversations
Section 7: Preparation is Key!
Lecture 15 Ensure Your Conversation has a Structure and You're Prepared
Lecture 16 Thanks for attending
Line Managers,HR Managers,Occupational H&S Managers,Business Owners,Anyone with responsibility for ensuring good mental health and wellbeing in their organisation!

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