Advanced IT Troubleshooting for Helpdesk Support Technicians

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Advanced IT Troubleshooting for Helpdesk Support Technicians
Video: .mp4 (1280x720, 30 fps(r)) | Audio: aac, 44100 Hz, 2ch | Size: 212 MB
Genre: eLearning Video | Duration: 15 lectures (32 mins) | Language: English

Learn some of the less common IT troubleshooting techniques for Windows computers

What you'll learn

    How to resolve issues with Device Manager
    How to resolve issues with Windows Update
    How UAC works and some of the problems it can cause
    User profile and uninstall fixes for the Windows Registry
    Advanced network troubleshooting techniques

Requirements

    To have some previous experience of IT Support, this course is intended as a knowledge base type guide for existing technicians

Description

Over this course, you'll learn some of the more advanced IT troubleshooting techniques, which will teach you how to solve some of the more difficult issues that can sometimes occur with Windows computers,

Topics covered are as follows:

Device Manager

Windows Update

User Account Control (UAC)

Network Connectivity

Windows Registry

Whilst these techniques were tried and tested on Windows 10, they are relevant to any version of Windows currently supported by Microsoft, and should also be of use to anyone who is still on Windows XP as well.

Who this course is for:

    IT Helpdesk and Support Technicians
   

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