Customer Success Manager (Csm) Elite

[mitsumi]

Last updated 12/2019
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 788.13 MB | Duration: 0h 56m

Accelerate your Customer Success career with actionable strategies you can implement immediately.

What you'll learn
How to save 1-2 hours every single day
How to build strategic relationships
How to earn your next promotion
How to master email once and for all
How to go beyond surface level conversations with your customers
How to do account planning to double your capacity
Requirements
You should have knowledge of the Customer Success Management profession
This course does not cover what Customer Success Management is or what CSMs do. It is designed for people who are already working in Customer Success to grow their skills.
Description
If you are a Customer Success Manager who loves to deliver value to your customers but struggles with how to 'get it all done', you need a strong foundation in three key areas to become Elite.The Elite Customer Success Manager...Has complete control over their time and calendar so they can methodically and consciously work through each day while their colleagues run around in a frantic state as they attempt to put out fire after fire.Has put the same level of time and effort into building strategic relationships internally as they do with their customers. These relationships enable the Elite CSM to get more done in less time and ultimately deliver for their customers at a higher level.Has mastered the most important areas when it comes to working with customers. They know...How to knock every customer call out of the parkHow to dig deeper with customers to go beyond surface-level conversationsHow to prioritize so it's not only the 'squeaky wheels' that get the greaseHow to do account planning so they can double their capacityHow to escalate when there's a real problem and look like a rock star.I went from Customer Success Manager to VP of Customer Success in 2.5 years. After a year of being VP of Customer Success, I worked myself out of the job. I left and started Glide Consulting and since January of 2015 have been working with the fastest growing SaaS businesses to help them build world-class customer success organizations.The strategies I used to accelerate from CSM to VP and have taught my private clients since 2015 are inside this course. I took the best of the best so you don't have to do the guesswork and instead get the cheatsheet to growing your career in Customer Success.Here's what some of my private clients have had to say about working with me through many of the strategies discussed in this course..."...I have driven $240,000 in new customer revenue as a result of the strategies discussed with Nils..." - Natalie O."I feel empowered to take on any challenge as a result of the strategies and techniques I learned working with Nils..." - Michael F."I am a more confident and effective leader in my organization as a result of my experience with Nils..." - Adam M."[Nils is] a master in time management and tactics in email organization..." - Lauren M."Nils is Peanut Butter and Customer Success is Jelly; they're fine on their own, but a magical experience when combined!" - Josh S."Our Customer Success team runs more efficiently after working with Nils." - Mark H."I left our engagement feeling confident, focused, and empowered." - Jessie B.When you apply the material in this course, you will become Elite and stand out from the rest of the pack.So, let's do this!Enroll today to take your Customer Success career to the Elite level!I can't wait to work with you!
Overview
Section 1: CSM Elite Introduction
Lecture 1 How to excel as a Customer Success Manager
Lecture 2 Download the CSM Elite Course Workbook
Lecture 3 Set your goals for your Customer Success career
Section 2: Personal Pillar
Lecture 4 Get clear on who's in control
Lecture 5 How to control your inbox in 1 minute
Lecture 6 Turning email buckets into freedom
Lecture 7 Master your email once and for all
Lecture 8 Immediately save 1-2 hours a day with this tip
Lecture 9 Set up your command center in your calendar
Lecture 10 Take back control using your email and calendar
Section 3: Internal Pillar
Lecture 11 Build strategic relationships internally
Lecture 12 Avoid being labeled as a complainer
Lecture 13 CS + Sales = Power
Lecture 14 Build internal relationships strategically
Section 4: Customers Pillar
Lecture 15 The single most important thing you must do with customers
Lecture 16 Knock every call out of the park with this tool
Lecture 17 Dig deeper with customers to uncover their needs
Lecture 18 Prioritization will set you free
Lecture 19 Use Account Planning to double your capacity
Lecture 20 How to escalate and look like a rock-star
Lecture 21 Master the Customer Pillar with strategic planning
Section 5: Course Conclusion
Lecture 22 You're on your way to becoming an elite CSM!
Lecture 23 Bonus Lecture
Customer Success Managers,People who want to know what it takes to become an Elite Customer Success Manager,People who are in a customer facing role,People who are responsible for customer accounts,This course is not for people looking for an introduction to Customer Success Management

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