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The Standard of Quality Customer Service
Duration: 2h11m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 0.99 GB
Genre: eLearning | Language: English
Professionalism In The Workplace
What you'll learn
How to serve customers with high quality standards
The required skills of customer service
How to build a long-lasting relationship with your customers and convert them to loyal customers
Things customer service reps should not do
10 phrases customer service reps should not use
Requirements
No
Description
Learn about customer service from a Customer Service Specialist with 8 years experience and over 15 years of experience working in an office setting. This class gives practical information about the dos and don'ts of exceptional customer service. Customer Service is the most important part of the business because without customers a business wouldn't exist. The success of a business has a lot to with the skills of the customer service reps. So, if you are a customer service representative, you are very important. You have the power to increase the sales of your organization or decrease it. It's your duty to give your customers the best experience ever in order to keep supporting the business.
Learn the skills and abilities needed to be an exceptional customer service rep. You will learn:
The requirements of quality customer service
Customer service checklist
The top customer service skills and abilities
Things customer service reps should not do
The ringing phone or the walk-in customer
The revolution of customer service
10 phrases customer service reps should not use
This class is well-rounded. After taking this class you will:
Be able to serve your customers with excellence
Be favored by your supervisor because of your exceptional skills
Be able to meet your customer's needs
Serve your customers confidently
Dress to impress
Be able to organize the receptionist area
Be able to convert dissatisfied customers by building a long-lasting relationship with them
This class targets customer service reps and office workers. It targets beginners and intermediate customer service reps
Who this course is for:
Customer Service Reps, Office Assistants, Administrative Assistants
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