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The 6 Things That Customers Want
.MP4 | Video: 1280x720, 30 fps(r) | Audio: AAC, 48000 Hz, 2ch | 1.17 GB
Duration: 1 hours | Genre: eLearning | Language: English
And How to Use Them to Build a Great Business
What you'll learn
Understand what areas of business impact the customer experience
Know the 6 key elements of a great customer experience.
Be able to apply your knowledge in a practical way to improve business results
Requirements
A willingness to learn!
Description
The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.
This course explains:
· What customer experience means
· The 6 key elements of a great customer experience
· Common mistakes businesses make
· How to apply each element in business for fast, profitable, sustainable growth.
By the end of the course you will:
Understand what areas of business impact the customer experience
Know the 6 key elements of a great customer experience.
Who this course is for:
Entrepreneurs and business owners
Anyone hoping to improve customer experience
Anyone working in a client facing role
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